First Aid Training

 Emergize customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

hello@emergize.co.uk

What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Addresses

· Payment details

· Purchase or service history

· Correspondence

We collect or use the following information for information updates or marketing purposes:

· Names and contact details

· Marketing preferences

· Website and app user journey information

We collect or use the following information to comply with legal requirements:

· Any other personal information required to comply with legal obligations

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: to respond to queries, manage complaints, resolve disputes, investigate issues, protect our business, maintain appropriate records, manage insurance matters, and establish, exercise or defend legal claims.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: Our legitimate interests are to promote relevant first aid training services to schools, nurseries and other organisations, keep relevant business contacts informed about courses and refresher training, and maintain business relationships. Recipients can unsubscribe or object at any time.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

· Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

· Directly from you

· Publicly available sources

How long we keep information

We keep personal information only for as long as necessary for the purposes we collected it. This includes providing first aid training, managing enquiries and bookings, issuing certificates, keeping business and accounting records, meeting legal or insurance requirements, handling complaints or claims, and managing marketing preferences.

As a guide, we normally keep:

Enquiries that do not lead to a booking: up to 2 years after the last contact.

Course booking, customer and correspondence records: up to 6 years after the course, booking or last transaction.

Learner attendance and certificate records: up to 6 years after the course, or longer if required by an awarding body, insurer or legal requirement.

Invoices, payment and accounting records: 6 years, to meet tax and accounting requirements.

Complaints, incidents, disputes or claims records: up to 6 years after the matter is closed, or longer if required by law, insurance requirements or safeguarding reasons.

B2B marketing contact details: until the organisation unsubscribes, objects, or we decide the contact is no longer relevant.

Unsubscribe and suppression records: for as long as necessary to make sure we do not send marketing to people or organisations who have opted out.

When information is no longer needed, we will delete it securely or anonymise it.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint